30-day window
Return requests must be started within 30 days after receiving the item.
Returns
Returns & exchanges
Start your request before sending any item back. Eligible items must be in the same condition received, unused, with packaging and proof of purchase.
Item condition
Items must be unused, in original packaging, and matched with the receipt or proof of purchase.
Damages or wrong item
Inspect your order when it arrives and contact support immediately for defective, damaged, or incorrect items.
Need the full refund policy?
The refund policy includes eligibility, exchanges, EU cooling-off rights, and refund timing.
Read refund policy