Cancellation policy

Cancellations Cancellation Policy Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases when they are offered at checkout. CaseVault VIP membership is the primary recurring program currently offered by this site. Subscriptions When you purchase a subscription, you'll receive recurring membership access or repeat deliveries if the checkout offer states that repeat deliveries apply. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time through the cancellation page, through available order-management links if provided, or by contacting support. See our returns policy for more details on returns and refunds. VIP membership CaseVault VIP membership can be canceled from /cancel by entering the account email. Pre-orders If pre-orders are offered, when you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds. Try before you buy If try before you buy is offered, when you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.